Why Snapchat keeps crashing on Android? Five possible fixes
Thousands of Snapchat users seem to be having trouble trying to use the app today (March 31).
The issues only affect Android users who report that the app keeps crashing.
Let’s find out what’s going on and explore some possible solutions…
Android users say the app crashes
Many Android users are complaining that Snapchat app is not working properly.
People are reporting that the app keeps crashing every time they try to open it.
After clicking the app icon, the app crashes and closes again rather than opening normally.
Some people also get an error message when they try to open the app.
Frustration floods Twitter
Many people took to Twitter to share their frustration.
Others are looking for solutions.
Some tweet directly on Snapchat for answers.
Snapchat did not fix the problem
As of this writing, Snapchat hasn’t fixed the issues. However, they are aware of the problem.
The official Snapchat Support Twitter page responds to tweets about the crashes with the message, “Hey can you please DM us so we can try to help you out?”
This appears to be an error on Snapchat’s part and there is nothing wrong with your WiFi or your phone, Snapchat’s servers just seem to be down.
The site is probably already working on a fix, but you can find some things below that might fix your app.
Five possible solutions
As with all Snapchat issues, there’s no magic bullet to get your app working again, but here are a few things that might help…
- Close the app and open it again.
First, try closing your app completely. On an iPhone, do this by swiping up on your home page.
Some users reported that logging out of the app and then logging back in fixed their Snapchat.
It’s the oldest trick in the book, and sometimes all you have to do is turn your phone off and on again.
You can also try deleting your app and then downloading it again from the App Store.
Clearing all your stored Snapchat data could be the key to fixing your app. To do this, go to Profile > Settings > Account Actions > Clear Cache.
If none of that works, close the app and try reopening it in a few hours when the problem should be fixed.
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